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Repairs

Fast and good

If you are not able to carry out a repair yourself, we will be pleased to help you. And quickly! Subject to availability of parts, we endeavour to have all repairs returned to you within 5 working days.

But we don’t just repair, completely check the machine as well. If the machine breaks down within three months of a repair, it will be repaired right free of charge.

Fill out the form below for a repair. After sending it in, you will receive an e-mail with instructions.

How does the repair process work?

If you have sent us a machine or tool for repair, we will analyse the problem first. If the total costs (repair + hours + transport) is less than €400, you will not receive a quotation in advance. The tool or machine will be repaired immediately and returned. If the cost is higher than €400, you will firstly receive a quotation. If you agree with this, then will proceed with the work as quickly as possible. If you do not agree to the repair, then we invoice you for the investigation costs at €50. On purchase of a new machine, the investigation costs are cancelled.

For the repair to proceed quickly and simply, we ask you to complete the form below. You will then receive an e-mail from us with further instructions.

Replacement during repairs

It is possible that you cannot work without the machine or tool. We will then do our very best to carry out the repair as soon as possible for you.

In a case where we need more time, but you really cannot manage without the item, we may be able to provide a temporary replacement. Please get in touch with us for the terms and conditions via +32 2 726 00 80 or info@cyklop.be.

BE EN Repairs form

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